Frequently Asked
Questions & Answers About Clarifresh
We’ve put together frequently asked questions that you may find helpful. If you don’t find the questions and answers you’re looking for here, please feel free to
contact us with any additional questions you have.
What type of mobile device do I need in order to do an inspection?
For our Standard license, any smartphone is sufficient. For our Pro license (which includes computer vision), an iPhone Pro 12 or any version and above, or any iPad Pro is sufficient.
Where can I download the latest version of the Clarifresh app?
You can download the Clarifresh app from the Google Play store on any Android device running version 6.0 (Marshmallow) and above, or from the Apple store on iPhones 8 and above with iOS 12 and above.
Is it possible to conduct inspections on the Clarfresh app without internet?
Yes! Simply do your inspection, and upload all your data once you return to an area of internet.
What types of fresh food is supported by Clarifresh?
Our quality control platform can support any fresh food that exists in the market today. In addition, our full Level 2 automation computer vision technology currently supports the inspection of these produce categories. We are always adding new fresh produce to the Clarifresh platform. If your produce category is not included in the list above, please contact us as we may have already added it to our portfolio but have not actively marketed it.
Does Clarifresh own or use any of my company's data?
All quality control data belongs to you, the customer. Clarifresh stores customer data in a multi-tenant environment on cloud providers and isolates the data on a per customer account basis. Each customer account is given control over specific data sharing policies. Only if authorized by the customers, Clarifresh may use aggregated data for computer-vision training and industry-level statistical information.
How do I create a report on the web dashboard?
Very simple! You can watch this quick video to learn how.
How do I log into the web dashboard?
Easy! Once you have an account, go to app.clarifresh.com. If you have trouble signing in, feel free to contact support@clarifresh.com
How long does it take to hear back from support?
The support team will respond within 24 hours from receiving any requests.
Who can I email to get support?
We’re here to help! You can email our support team at support@clarifresh.com
How does pricing work?
Our enterprise customers are billed annually, while customers using our self-onboarding platform are charged on a monthly occurrence and can cancel at any time. For more details around pricing, please email info@clarifresh.com.
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